Refund policy

Refund & Return Policy

At Pawtivo™, your satisfaction and your fur baby's happiness mean everything to us! We want you to shop with confidence, which is why we offer a 30-Day Money-Back Guarantee and a 30-Day Product Warranty.

1. 30-Day Money-Back Guarantee

Changed your mind? No worries! We offer a 30-day return window, beginning on the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be free from damage, stains, pet hair, or signs of wear.

  • The item must be returned with its original packaging.

  • Proof of purchase or an order confirmation must be provided.

Please note: Products that have been used, damaged, or altered are not eligible for a change-of-mind refund under our 30-Day Money-Back Guarantee.

If your product arrives damaged or develops damage within 30 days, please refer to our Product Warranty below.

2. 30-Day Product Warranty

We stand behind the quality of our products!

All Pawtivo™ products come with a 30-Day Product Warranty, beginning on the date of delivery.

Our warranty covers product damage and quality-related issues occurring within the 30-day warranty period, including:

  • Products that arrive damaged or defective.

  • Rips, tears, or damaged stitching.

  • Faulty materials or manufacturing defects.

  • Damage that occurs during normal use.

  • Other product damage reported within the warranty period.

If your product experiences damage within 30 days of delivery, please contact our support team with your order number, a description of the issue, and clear photos of the damage.

Once your claim has been reviewed and approved, we will arrange a replacement or refund at no additional cost.

Important: The unused-item requirement for our Money-Back Guarantee does not apply to eligible warranty claims.

3. How to Request a Return or Refund

To begin a return or submit a warranty claim:

  1. Contact us at [Your Support Email] within 30 days of delivery.

  2. Provide your order number and the reason for your request.

  3. Include photos if your item is damaged or defective.

  4. Our customer support team will review your request and provide further instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

For change-of-mind returns, return shipping arrangements and any applicable costs will be communicated during the return process.

For approved warranty claims, Pawtivo™ will cover any required return shipping or replacement shipping costs.

5. Refund Processing

Once we receive and inspect your eligible return, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the transaction.

For approved warranty claims, we will arrange the applicable refund or replacement as promptly as possible.

6. Contact Us

Have questions about your order, return, or warranty?

We're here to help! Reach out to our customer support team at:

Email: pawtivo.info@gmail.com

At Pawtivo™, we're committed to making every shopping experience as comforting as the products we create for your furry companions!

7. Your Consumer Rights

This policy is in addition to any rights or remedies available to you under applicable consumer protection laws. Nothing in this policy limits or excludes those rights.